Privacy Policy

Effective Date: July 1, 2025
Last Updated: September 1, 2025

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Heartwood Senior Care, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when interacting with us, including through SMS messaging, phone calls, and our website.

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1. Information We Collect

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We may collect the following information when you interact with us:

• Contact Information: Name, phone number, email address, and mailing address.

• Communication Content: Messages, call details, or inquiries you send to us.

• Service Information: Details necessary to provide our services, such as scheduling, billing, and customer support.

• Technical Data: Device information, browser type, and IP address (when you use our website).

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2. How We Use Your Information

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We use the information collected for the following purposes:

• To provide, manage, and improve our services.

• To send important updates, confirmations, and service-related information.

• To respond to inquiries and customer service requests.

• To send SMS communications only with your consent.

• To comply with legal or regulatory requirements.

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3. SMS and Call Communications

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By providing your phone number, you consent to receive SMS text messages and calls from us regarding your services. Message and data rates may apply.

• Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us.

• Help: For assistance, reply HELP or contact us directly.

• We will never sell, rent, or share your phone number with third parties for marketing purposes.

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4. Data Sharing and Disclosure

 

We do not sell or trade your personal information. We may share your information only in the following cases:

• With service providers who assist us in delivering our services (e.g., payment processors, communication platforms).

• When required by law, regulation, or legal process.

• To protect the rights, property, and safety of our business, our clients, or others.

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5. Data Security

 

We use reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no system can guarantee 100% security.

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6. Your Rights and Choices

 

You have the right to:

• Access, update, or correct your personal information.

• Opt out of receiving promotional communications.

• Withdraw consent for SMS messages as described above.

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7. Children’s Privacy

 

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.

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9. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

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Heartwood Senior Care, LLC
1776 S. Dallas Drive Suite A, Anaheim, CA 92804
admin@heartwoodseniorcare.com